miércoles, 20 de mayo de 2009

En estos días..


..una clienta fue casi histérica a información porque se nos habían "escapado" unos carros e iban a provocar accidentes con muertos y todo!! Rápidamente mi compañero y yo salimos al parking,pero ella nos dijo que ya los había dejado en su sitio. No nos mintió, cuando fui a comprobar que el enganche estuviera bien y no roto (que sería la causa más probable de que se "escaparan)me di cuenta de que si estaban en su sitio, pero no enganchados unos con otros. Yo, inocentemente, le comenté a la señora que si se dejaban así es cuando se escapaban, que debería dejarlo bien atado para que no hubiera ningún problema. Casi sin acabar de hablar, la señora empezó a dar voces diciendo que encima tendría la culpa ella de provocar accidentes, que yo le echaba la culpa, que el carro le había dado un golpe a un coche francés, y que si había un accidente la culpa era nuestra.
En casos como este es mejor tener la boca cerrada y no decir nada, pero claro no sabemos el grado de "mal genio" que puede tener cada uno o cómo se van a tomar las cosas y lo que nosotros les podamos decir.
He llegado a la conclusión de que la gente está deseando tener un mínimo motivo para comenzar una discusión, en la que ella siempre tiene la razón, por supuesto!!
P.D.:los hipers tienen un seguro que cubre todo estas situaciones, si os ocurre alguna vez (!!que no os ocurra¿¿, pero por si acaso...)dirigios a la ventanilla de atención al cliente y contarle lo que os ha pasado; si el hiper tiene la culpa os subsanará el "problema" en cuestión.

6 comentarios:

fotovicio dijo...

Jope, vaya historias. :o
Es bueno saber lo del seguro. Lo cierto es que hace casi un siglo qu eno piso los hiper. Resultado algo cómico eso de que se escaparan los carros por ahí. ;)
Muy buena esa imagen para describir el post.

1bso.

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